In order for us to give our customers the best experience possible we provide some of the following solutions.
Should you have any complaints for a takeaway order that has been placed and delivered directly through us you must contact the takeaway within the same day. We will try our best to rectify any errors or dissatisfactions. The takeaway may request pictures of, or ask to collect the dish/meal that you have a problem with.
Incorrect or missing item(s) in your order
If you receive any incorrect or missing item(s) please raise this with one of the staff so that we can rectify this immediately. Depending on the situation we will either replace the incorrect item(s), issue a restaurant credit or refund. Any refunds will be made the same method the order was purchased. Refunds are given at the sole discretion of Hayden’s Chip Shop.
Food dissatisfaction
We take pride in our freshly cooked food using the finest and freshest ingredients so when a customer is dissatisfied, we take this seriously. We cook our food fresh to order. We take great care and pride in all of the dishes we make. Refunds and/or replacement food will be offered if the order is wrong, omitted and other similar circumstances. Refunds are NOT provided for meals that a customer simply does not like.
In some circumstances, if the majority of the food has been consumed we cannot issue any refund or credit. If the food has been discarded we cannot issue any refund or store credit. We will also not offer a full refund for an order where only part of the order is missing.
For any complaints, please raise issues directly with the team BY PHONE and we will rectify it as soon as possible.
Please note as a very busy store, we cannot always respond to messages or comments on social media. If you have any issues at all please call us immediately and we will rectify the situation as quickly as possible.
Alternatively, please email [email protected] and a member of staff will respond within 48 hours.